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FAQs

FAQs

FAQs

Here you’ll find basic information about your electricity service. Don’t see what you’re looking for? Contact us.

What is electricity deregulation?

Electricity deregulation brings competition to the marketplace by un-bundling functions traditionally served only by regulated utilities. It gives consumers the advantage – and the ability – to shop for the optimal electricity product, whether based on low price, price certainty, or other factors important to energy buying decisions. Historically, utilities owned and/or controlled the generation, transmission and distribution, and supply of electricity. Today, in markets where deregulation exists, customers can now choose their own electricity supplier – either purchasing from a supplier affiliated with the local utility or through another licensed energy provider like Think Energy. The transmission and distribution functions are still regulated and, as such, are still controlled by the local utility.

What is the difference between a utility and a retail supplier?

There are several tasks involved from the time energy is created to the point at which it is consumed. Most functions can be categorized into three key areas: generation, transmission and distribution, and supply. Generation is the act of producing the energy, which takes place at various types of power plants run by utilities and independent power producers. Transmission and distribution is the link between production and consumption. Power lines carry high voltages of electricity from power plants to substations, where it is reduced to lower voltages before it is supplied to your home. In addition to running the power plants that generate energy, a utility also owns and operates the equipment and facilities involved in transmission and distribution. Suppliers, on the other hand, only handle the supply of electricity or natural gas to consumers. They may also offer other energy-related services, such as energy efficiency programs. A competitive supplier can be a company affiliated with your local electric utility or an independent electricity supplier. To operate in a service territory, suppliers must be accepted by that state's regulatory agency and must meet certain criteria, which varies across utilities and states.

What happens when I switch suppliers?

Switching suppliers should be seamless and should not cause an interruption in electric service. Service with your new supplier will begin with the next available meter read date after enrollment has been processed by your utility. Monthly bills will continue to come from your utility; however, your new supplier will be listed as a line item on your bill for energy charges and any applicable taxes. For more information on how to read your bill, including a glossary of commonly used billing terms, click here.

Is the quote I get the total price I will ultimately pay?

When comparing electricity offers, it’s important to make sure the quote you receive includes both electricity charges and applicable taxes. These are the charges that will be displayed as a line item from your supplier on your monthly bill; the remaining charges will be collected from your utility and are unrelated to the supply side of electricity costs.

Who will read and maintain the meters?

Your local utility.

Will I be penalized if I switch from service with the local utility?

No. Utilities and the state’s regulatory commissions support customer choice. The opportunity to choose your supplier brings innovation and competitive pricing to consumers and helps them better manage overall energy expenses.

Can a supplier turn off my electricity services?

No. Only your local utility can turn off your service.

Can a competitive supplier turn off my electricity service?

Think Energy cannot turn off your service. Only your local utility can turn off your service.

How will I be billed?

Billing is handled through a single monthly statement from your local utility. Energy charges plus applicable sales tax appear as a line item from the supplier you select. Transmission and other related charges are billed in addition to supply costs by the utility.

Who do I contact if I experience a power outage?

With a service interruption or power outage, your utility is your first point of contact.

What if I have a complaint with my local utility?

Because the local utility that transmits and delivers your electricity will continue to be regulated by your state's Public Utility Commission, you may continue to register complaints with the Commission's staff. They can assist you in resolving complaints against the regulated transmission and distribution company.

When does my service begin with Think Energy?

Your service will begin with your next available meter read date after your enrollment has been processed by your utility.

How will you use my contact information?

The information we collect is for the purposes of providing an accurate price quote for your energy needs. We protect your personal information and do not resell it to any independent third parties.

Can I call someone if I have questions?

Yes. You can call us with any questions you may have about your business energy needs at (888) 923-3633.

What if I am tax exempt?

All tax exempt customers must provide a completed, signed tax exemption certificate to our Care Center. Forms may be submitted via fax to 800-627-8813 or via email to customercare@mythinkenergy.com.


If you have any questions, please don't hesitate to contact our customer care team at 866-252-0078.

What is electricity deregulation?

Electricity deregulation involves the unbundling of functions traditionally served only by regulated utilities. Historically, utilities owned and/or controlled the generation, transmission and distribution of electricity. However, customers in deregulated energy markets are now able to choose their own electricity supplier. The transmission and distribution functions are still regulated and as such will still be controlled by the local utility. Electricity deregulation enables you to shop for the optimal electricity product, whether based on low price, price certainty or other factors important to your business.

Why should I switch to Think Energy?

Think Energy can offer you something that’s critical to the success of your business: stability and budget control. With competitive plans that are easy to understand and the support of GDF SUEZ, you can run your business worry-free.

Who is GDF SUEZ Energy Resources?

Houston-based GDF SUEZ Energy Resources is a business unit of GDF SUEZ Energy North America, and a licensed provider of retail electricity and related services to industrial and commercial customers in the United States. As one of the largest retail energy providers in the United States, GDF SUEZ Energy Resources currently serves commercial and industrial customers in 12 markets: Delaware, Texas, Massachusetts, Maine, Maryland, New York, New Jersey, Pennsylvania, Illinois, Connecticut, Ohio and Washington, D.C.

What is a supplier?

A supplier is a company that provides electricity or natural gas to commercial and/or residential customers in a competitive market. To operate in a service territory, suppliers must be accepted by that state's regulatory agency and must meet certain criteria, which varies across utilities and states.

A supplier also may offer other energy-related services such as energy efficiency programs. A competitive supplier can be a company affiliated with your local electric utility company or an independent electricity supplier.

What will happen when I switch to
Think Energy?

Your switch to Think Energy will be seamless and in no way will your electricity service be interrupted. You will continue to receive your monthly bill from the utility; however, Think Energy will now be listed as a line item on your bill for your energy charges plus any applicable taxes.

Who will read and maintain
the meters?

Your local utility will continue to handle metering.

Will I be penalized if I switch
from month-to-month service
with the local utility?

No. Utilities and the state’s regulatory commissions support customer choice. The opportunity to choose your supplier brings innovation and competitive pricing to small business customers, which can help them manage their overall expenses.

Can a competitive supplier turn off
my electricity service?

Think Energy cannot turn off your service. Only your local utility can turn off your service.

How will I be billed?

You will continue to receive your regular bill from the local utility company every month. Think Energy will show as a line item on your bill once your switch has been completed. This line item includes your energy charges plus any applicable taxes. You will continue to be charged by the utility for transmission and related charges.

Who do I contact if I experience a
power outage?

With a service interruption or power outage, your utility is your first point of contact.

What if I have a complaint with my
local utility?

Because the local utility that transmits and delivers your electricity will continue to be regulated by your state's Public Utility Commission, you may continue to register complaints with the Commission's staff. They can assist you in resolving complaints against the regulated transmission and distribution company.

When does my service begin with
Think Energy?

Your service will begin with your next available meter read date after your enrollment has been processed by your utility.

Is the quote I receive the total price?

The quote you receive is for your electricity charges and applicable taxes. These charges will be displayed as a Think Energy line item on your monthly bill from your utility. You will continue to be charged by your local utility for transmission and related charges. Applicable taxes will be in addition to these charges and identified on your bill.

How will you use my
contact information?

The information we collect is for the purposes of providing an accurate price quote for your energy needs. We protect your personal information and do not resell it to any independent third parties.

Can I call someone if I have questions?

Yes. You can call us with any questions you may have about your business energy needs at (888) 923-3633.

What if I am tax exempt?

All tax exempt customers must provide a completed, signed tax exemption certificate to our Care Center. Forms may be submitted via fax to 800-627-8813 or via email to customercare@mythinkenergy.com.


If you have any questions, please don't hesitate to contact our customer care team at 866-252-0078.

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