Here you’ll find basic information about your electricity service. Don’t see what you’re looking for? Contact us.


What is electricity deregulation?

Electricity deregulation involves the unbundling of functions traditionally served only by regulated utilities. Historically, utilities owned and/or controlled the generation, transmission and distribution of electricity. However, customers in deregulated energy markets are now able to choose their own electricity supplier. The transmission and distribution functions are still regulated and as such will still be controlled by the local utility. Electricity deregulation enables you to shop for the optimal electricity product, whether based on low price, price certainty or other factors important to your business.

Why should I switch to Think Energy?

Think Energy can offer you something that’s critical to the success of your business: stability and budget control. With competitive plans that are easy to understand and the support of GDF SUEZ, you can run your business worry-free.

Who is ENGIE Resources?

Houston-based ENGIE Resources is a business unit of ENGIE, and a licensed provider of retail electricity and related services to industrial and commercial customers in the United States. As one of the largest retail energy providers in the United States, ENGIE Resources currently serves commercial and industrial customers in 12 markets: Delaware, Texas, Massachusetts, Maine, Maryland, New York, New Jersey, Pennsylvania, Illinois, Connecticut, Ohio and Washington, D.C.

What is a supplier?

A supplier is a company that provides electricity or natural gas to commercial and/or residential customers in a competitive market. To operate in a service territory, suppliers must be accepted by that state's regulatory agency and must meet certain criteria, which varies across utilities and states.

A supplier also may offer other energy-related services such as energy efficiency programs. A competitive supplier can be a company affiliated with your local electric utility company or an independent electricity supplier.

What will happen when I switch to
Think Energy?

Your switch to Think Energy will be seamless and in no way will your electricity service be interrupted. You will continue to receive your monthly bill from the utility; however, Think Energy will now be listed as a line item on your bill for your energy charges plus any applicable taxes.

Who will read and maintain
the meters?

Your local utility will continue to handle metering.

Will I be penalized if I switch
from month-to-month service
with the local utility?

No. Utilities and the state’s regulatory commissions support customer choice. The opportunity to choose your supplier brings innovation and competitive pricing to small business customers, which can help them manage their overall expenses.

Can a competitive supplier turn off
my electricity service?

Think Energy cannot turn off your service. Only your local utility can turn off your service.

How will I be billed?

You will continue to receive your regular bill from the local utility company every month. Think Energy will show as a line item on your bill once your switch has been completed. This line item includes your energy charges plus any applicable taxes. You will continue to be charged by the utility for transmission and related charges.

Who do I contact if I experience a
power outage?

With a service interruption or power outage, your utility is your first point of contact.

What if I have a complaint with my
local utility?

Because the local utility that transmits and delivers your electricity will continue to be regulated by your state's Public Utility Commission, you may continue to register complaints with the Commission's staff. They can assist you in resolving complaints against the regulated transmission and distribution company.

When does my service begin with
Think Energy?

Your service will begin with your next available meter read date after your enrollment has been processed by your utility.

Is the quote I receive the total price?

The quote you receive is for your electricity charges and applicable taxes. These charges will be displayed as a Think Energy line item on your monthly bill from your utility. You will continue to be charged by your local utility for transmission and related charges. Applicable taxes will be in addition to these charges and identified on your bill.

How will you use my
contact information?

The information we collect is for the purposes of providing an accurate price quote for your energy needs. We protect your personal information and do not resell it to any independent third parties.

Can I call someone if I have questions?

Yes. You can call us with any questions you may have about your business energy needs at (888) 923-3633.

What if I am tax exempt?

All tax exempt customers must provide a completed, signed tax exemption certificate to our Care Center. Forms may be submitted via fax to 800-627-8813 or via email to customercare@mythinkenergy.com.

If you have any questions, please don't hesitate to contact our customer care team at 866-252-0078.

How do I obtain Critical Care Status?

If you or a resident in your household has a chronic condition requiring electric-powered medical devices, you may be eligible to obtain Critical Care status.

You can apply for Chronic Condition or Critical Care status by following this link: https://www.puc.texas.gov/industry/electric/forms/critical/ccform.pdf.

Spanish version:

For your application to be considered, the form must be submitted directly to your TDSP (local utility company) by your physician. Your application will not be processed if any of the information is incomplete or if the form is submitted incorrectly. Once your application has been reviewed, your TDSP will send you a notification containing the final status decision. If Chronic Condition or Critical Care status is obtained, you are still obligated to pay for your electric service. Failure to do so may result in disconnection of service.

If you or your physician have any questions regarding the application, you can contact your local TDSP by calling the corresponding telephone number provided on the form.

If you have any questions, please don't hesitate to contact our customer care team at 866-252-0078.